Get in touch
Pick the channel that matches your reason for reaching out — you'll get to the right person faster. We read every message.
General
[email protected]
Questions about the product, your account, billing, events, or anything else we didn't list below. Responses within 1 business day.
Response time · 1 business day
Safety & abuse
[email protected]
Report harassment, impersonation, non-consensual content, or any safety concern. For imminent danger, contact local authorities first — then send us the details so we can take platform action.
Response time · Same-day review
Legal, compliance, DMCA, 2257
[email protected]
DMCA takedown notices, law-enforcement subpoenas, 18 U.S.C. § 2257 record-keeping inquiries, CSAM reports, preservation requests. Please cite the specific URL or content ID in your message.
Partnerships
[email protected]
Venue, resort, event organizer, affiliate program, or community ambassador inquiries. Tell us who you are and what you're proposing.
Press & media
[email protected]
Journalists, podcasters, and industry analysts — we respond to all serious inquiries. Include your outlet, deadline, and the angle you're working on.
Already have an account?
Open a support ticket from inside the app and we'll keep the whole conversation in one place. Go to Support & Feedback in the app menu.
Merchant information
- Merchant
- J4 Enterprises LLC d/b/a aligned
- City
- Dover
- State
- Delaware
- Country
- United States
- [email protected]
Billing Issues
If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, CCBill via phone 1.888.596.9279, or email at [email protected].
Complaints & Appeals
For complaints, content removal requests, account appeals, and our resolution timeline, see our dedicated Complaints Policy. You can also reach our compliance team directly at [email protected].
For subpoena service and formal legal process, please use [email protected]. We respond to properly-authenticated requests within the timeframes required by applicable law.