Get in touch
Pick the channel that matches your reason for reaching out — you'll get to the right person faster. We read every message.
General
hello@alignedsocial.app
Questions about the product, your account, billing, events, or anything else we didn't list below. Responses within 1 business day.
Response time · 1 business day
Safety & abuse
safety@alignedsocial.app
Report harassment, impersonation, non-consensual content, or any safety concern. For imminent danger, contact local authorities first — then send us the details so we can take platform action.
Response time · Same-day review
Legal, compliance, DMCA, 2257
compliance@alignedsocial.app
DMCA takedown notices, law-enforcement subpoenas, 18 U.S.C. § 2257 record-keeping inquiries, CSAM reports, preservation requests. Please cite the specific URL or content ID in your message.
Partnerships
hello@alignedsocial.app
Venue, resort, event organizer, affiliate program, or community ambassador inquiries. Tell us who you are and what you're proposing.
Press & media
hello@alignedsocial.app
Journalists, podcasters, and industry analysts — we respond to all serious inquiries. Include your outlet, deadline, and the angle you're working on.
Already have an account?
Open a support ticket from inside the app and we'll keep the whole conversation in one place. Go to Support & Feedback in the app menu.
Merchant information
- Merchant
- J4 Enterprises LLC d/b/a aligned
- City
- Dover
- State
- Delaware
- Country
- United States
- hello@alignedsocial.app
Billing Issues
If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, CCBill via phone 1.888.596.9279, or email at consumersupport@ccbill.com.
Complaints
For all complaints, please contact us through compliance@alignedsocial.app. Complaints will be reviewed and resolved within five (5) business days. That resolution will then be communicated to the Complainant. Appeals or requests for any decision made should be presented, again, to compliance@alignedsocial.app.
Appeals
If you have been depicted in any content and would like to appeal removal of such content, please notify us by email compliance@alignedsocial.app. If there should be disagreement regarding an appeal, we will allow the disagreement to be resolved by a neutral party, with any associated costs to be covered by the merchant.
For subpoena service and formal legal process, please use compliance@alignedsocial.app. We respond to properly-authenticated requests within the timeframes required by applicable law.