Complaints Policy

Last updated: June 2026

How to Submit a Complaint

For all complaints, please contact us by email at compliance@alignedsocial.app. Complaints will be reviewed and resolved within five (5) business days. That resolution will then be communicated to the complainant.

Appeals or requests for reconsideration of any decision made should be presented, again, to compliance@alignedsocial.app.

Content Removal Appeals

If you have been depicted in any content published on aligned and would like to appeal the removal — or request the removal — of such content, please notify us by email at compliance@alignedsocial.app.

If there is a disagreement regarding an appeal, we will allow the disagreement to be resolved by a neutral third party, with any associated costs to be covered by the merchant.

Account & Moderation Appeals

If your account has been suspended or content has been removed under our Community Guidelines, you may appeal by emailing compliance@alignedsocial.app with your username and a description of the decision you are appealing. We review all appeals within five (5) business days and will communicate the outcome to you directly.

Billing Complaints

For billing disputes, refund requests, or subscription cancellations, please contact our billing partner CCBill directly:

• Phone: 1.888.596.9279
• Email: consumersupport@ccbill.com

Human Trafficking Reports

aligned does not condone human sex trafficking or any form of modern slavery. If you encounter content or conduct on the platform that you believe relates to human trafficking, please report it immediately to safety@alignedsocial.app. We will report all credible instances to the National Human Trafficking Hotline (1-888-373-7888) and to the appropriate law enforcement authorities.

Contact

All compliance, legal, and complaints correspondence: compliance@alignedsocial.app

J4 Enterprises LLC d/b/a aligned
Dover, Delaware, United States